Privacy Policy
Bulk Devices (operated by Bulk Devices UK Limited, trading as Bulk Devices)
Who We Are and Scope
This Privacy Policy explains how Bulk Devices UK Limited, trading as Bulk Devices ("Bulk Devices," "we," "us," "our"), collects, uses, shares and protects personal information when you visit bulkdevices.co.uk, create an account, request a quote, place an order, contact us, or otherwise interact with us.
Contact details
- Address: 112 Wembley Park Drive, Middlesex, Wembley, HA9 8HS, UK
- Phone: 020 8396 6933 (Mon–Fri, 8:00 am – 5:00 pm GMT)
- Email: [email protected]
By using the Site you acknowledge this Policy. You may still place an order by phone.
Information We Collect
2.1 Information you give us
| When you... | We may collect |
|---|---|
| Create an account or sign in | Name, email address, password (stored in protected form), company, phone number |
| Place an order or open a credit account | Billing and shipping addresses, phone, email, company, purchase and return history, tax-exemption or resale certificate details, and (for credit accounts) business credit information |
| Request a quote (RFQ) | Name, phone, email, requested SKU / part numbers, and any message you send |
| Contact support, sales or shipping | The content of your emails, calls and live-chat messages, and order details needed to help you |
| Subscribe to our newsletter | Email address |
| Request an RMA / return | Order number, product details, reason for return, and shipping information |
2.2 Payment information
Card payments are processed through our payment gateway provider using SSL/TLS encryption. We do not store full card numbers or security codes on our servers. If you pay by bank transfer, purchase order or on account, we receive only the details needed to reconcile the payment. [Confirm the gateway provider's name and add a link to its privacy notice.]
2.3 Information collected automatically
When you browse the Site we and our service providers automatically collect: IP address, browser type and version, device and operating system, language, pages viewed, products and searches viewed, items added to cart, referring and exit pages, date/time stamps, and approximate location derived from your IP address.
2.4 Email interaction data
When you open or click emails from us, we may receive confirmation that the message was opened or a link clicked (for example through tracking pixels), so we can improve our communications and reduce unwanted messages.
2.5 Information from other sources
We may receive shipping and address corrections from carriers, order and contact details from a third party you asked us to ship to (drop-ship orders), fraud-screening results from payment and fraud-prevention providers, and review information from our review provider (Shopper Approved).
2.6 What we do not collect
We do not knowingly collect sensitive personal information (such as government IDs, health data, or biometric data). If you give us a Social Security number or similar data in a document, please tell us so we can handle it appropriately.
Cookies and Similar Technologies
We use cookies, pixels and similar tools to:
- keep items in your cart and keep you signed in;
- remember your preferences;
- measure traffic and site performance (for example Google Analytics and Google Tag Manager, which may transfer information such as your IP address to servers in the United States);
- support marketing and remarketing [confirm whether advertising pixels are used]; and
- enable social-sharing buttons (Facebook, LinkedIn), whose providers may set their own cookies.
You can block or delete cookies in your browser settings; some Site features (cart, checkout, account) may not work properly if you do. You can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout. Orders can still be placed by phone.
Do Not Track / Global Privacy Control. [Choose one: "We honor Global Privacy Control signals as an opt-out of sale/sharing" or "We do not currently respond to Do Not Track signals."]
How We Use Information
- Provide our services: create and manage your account, process and ship orders, handle payments, taxes, returns, RMAs and warranty claims, and provide quotes and technical support.
- Communicate with you: order confirmations, shipping updates, service messages, and responses to inquiries.
- Marketing: send newsletters, product news, deals and recommendations, and show you relevant offers. You can opt out at any time (see Section 8).
- Improve the Site and our products: analytics, testing, troubleshooting, and research.
- Security and fraud prevention: verify identity, detect suspicious orders, and protect our customers and business.
- Legal and business operations: comply with tax, accounting and other legal duties, enforce our Terms and Conditions, and manage our business.
We may combine information from the sources above to keep our records accurate and personalize your experience.
How We Share Information
We do not sell your personal information for money. We share information only as described below:
| Recipient | Why |
|---|---|
| Shipping carriers (UPS, FedEx, USPS) and freight providers | Deliver your order; customs information for international shipments |
| Payment gateway and fraud-prevention providers | Process payments and reduce fraud |
| Website, hosting, email and live-chat providers | Operate the Site and communicate with you |
| Analytics and advertising providers (e.g., Google) | Measure and improve the Site and marketing [confirm] |
| Review provider (Shopper Approved) | Invite you to review your purchase |
| Third-party recipients you designate | Drop-ship orders sent to another address at your request |
| Professional advisors, insurers, and credit/collections agencies | Legal, accounting, insurance, credit review, and collection of overdue balances |
| Authorities and courts | When required by law, or to protect the rights, property or safety of Bulk Devices, our customers or the public |
| A buyer or successor | If we are involved in a merger, acquisition, financing or sale of assets |
Service providers may use your information only to perform services for us and are required to protect it. Social-media and analytics providers that set their own cookies handle data under their own privacy policies.
Data Retention
We keep personal information only as long as needed for the purposes in this Policy, including to maintain your account, fulfill warranty and return obligations, and meet tax, accounting and legal requirements. [Insert typical periods, e.g., order records 7 years; marketing data until you unsubscribe.] When information is no longer needed we delete or anonymize it, or securely isolate it until deletion is possible (for example, in backups).
Security
We use administrative, technical and physical safeguards, including SSL/TLS encryption for sensitive data in transit and restricted access to systems containing personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. You are responsible for keeping your username and password confidential; choose a strong, unique password and tell us right away if you suspect unauthorized use of your account.
Your Choices and Rights
Everyone can:
- Unsubscribe from marketing emails using the link in any email, or by contacting us. We may still send order and service messages.
- Access and update your account details by signing in to My Account.
- Manage cookies through your browser settings (Section 3).
Requests. You may ask us to tell you what personal information we hold about you, correct it, delete it, provide a portable copy, or restrict or stop certain processing. Email [email protected] or call 020 8396 6933. We may need to verify your identity first, and we may keep information we are legally required or permitted to keep (for example, tax and transaction records). We will not discriminate against you for exercising your rights. [Only reference a "privacy dashboard" if one exists; the previous policy mentioned one.]
U.S. state privacy rights
Residents of California, Colorado, Connecticut, Virginia, Utah, Texas and other states with comprehensive privacy laws may have the right to: know and access their personal information; correct inaccuracies; delete; obtain a portable copy; opt out of targeted advertising, sale or sharing of personal information, and certain profiling; and appeal a denial.
- We do not sell personal information for money. Some uses of advertising and analytics cookies may count as "sharing" or "targeted advertising" under some state laws; you can opt out through cookie settings or by contacting us. [Confirm and align with actual practices.]
- You may use an authorized agent to submit a request; we may ask for proof of authorization.
- If we deny a request, you may appeal by emailing [privacy email address] with the subject line "Appeal." If you are still unsatisfied, you may contact your state Attorney General.
- California "Shine the Light": California residents may request information about disclosures of personal information to third parties for their direct-marketing purposes.
- Categories collected in the last 12 months: identifiers (name, address, email, phone, IP address); customer records and commercial information (purchase history); internet and network activity; approximate geolocation; and professional information (company, job title where provided). Business-to-business contact information is handled as described in this Policy.
Visitors from the EEA, UK, Switzerland or Canada
[Include only if you market to or knowingly serve these regions; you ship internationally, so review with counsel.] Where those laws apply, we process your information based on contract performance, legal obligation, legitimate interests (such as fraud prevention and improving our services), or your consent, which you may withdraw at any time. You may also have the right to object, to lodge a complaint with your local data protection authority, and to be informed of international transfers. Your information is processed in the United States, which may not offer the same level of protection as your home country; where required, we use appropriate transfer safeguards.
Children's Privacy
The Site is not intended for anyone under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Third-Party Links
The Site may link to manufacturer sites, review sites, blogs and social networks. We do not control and are not responsible for their content or privacy practices; please review their privacy policies.
International Customers
We are based in the United States and ship worldwide. If you order from outside the U.S., your information will be transferred to, stored and processed in the United States and shared with carriers and customs authorities as needed to deliver your order.
Changes to This Policy
We may update this Policy from time to time. We will post the revised version on this page with a new "Last updated" date and, for material changes, provide additional notice (for example, by email or a Site banner). Continued use of the Site after changes take effect means you accept the revised Policy.