Shipping Policy & Delivery Times

Shipping at a Glance

Shipping Methods and Estimated Delivery Times

Transit times start after your order has shipped and are business-day estimates. They are not promises unless the carrier guarantees the service.

Confirm the services above. Delete any you don't offer and add any missing, such as freight/LTL for large orders.

How Processing Works

1. You place your order. You'll receive an order acknowledgement by email.
2. We review and prepare it. Most in-stock orders are checked, packed and handed to the carrier within 24 hours. For high-value orders, or orders where billing and shipping addresses differ, we may contact you to confirm details first. This protects you and us from fraud.
3. We ship and send tracking. Once the carrier has your package, we email your tracking number.
4. Delivery. Your carrier delivers to the address on your order.

Cut-off time: Orders placed before 1:00 PM Central Time Monday to Friday are usually processed that day. Orders placed after the cut-off, on weekends or on holidays are processed the next business day.

Multiple packages. Some orders ship in more than one box, sometimes on different days or with different tracking numbers. Check every tracking number in your shipping email before reporting an item missing.

Backordered or out-of-stock items. If an item isn't in stock, we'll contact you with options. See our Terms & Conditions for how we handle cancellations.

Shipping Charges

• Shipping and handling are calculated at checkout based on package weight, destination and the method you choose. Under 10 lbs order we offer free shipping.
• Shipping charges are non-refundable except where noted in our Terms & Conditions (for example, when we replace a defective item).
• Sales tax is added where required. Orders shipped to Texas are taxed unless you have a valid resale or tax-exempt certificate on file.

Shipping to Hawaii, Alaska, Puerto Rico and Territories

We can ship to these destinations, but delivery times are longer and we cannot promise specific delivery dates. Extra charges may apply.

APO/FPO Addresses

• APO/FPO: We ship to military addresses - USPS only. Some items may not be eligible because of carrier restrictions. Please contact us if you're unsure.

International Shipping

We ship worldwide. Please note:

• Duties, taxes and customs fees are your responsibility. They are charged by your country's customs authority or broker and are separate from our prices and shipping charges.
• Customs clearance can add time to delivery. We cannot control or predict customs delays.
• Import rules vary. Please check with your local customs office that the items you order are allowed and whether permits are required.
• Payment: for international bank transfers, you pay all transfer fees. We ship once payment is received and cleared.
• Delivery-time estimates for international orders are not guaranteed.

Shipping to a Third Party (Drop-Ship)

You can ask us to ship to another person or business. You are responsible for making sure the recipient's details are accurate, and both of you agree to our Terms & Conditions. We may need to verify drop-ship orders before shipping.

Your Shipping Address

Please double-check the shipping address at checkout. Orders shipped to the address you provide are considered delivered correctly. If you spot a mistake after ordering, call and email us immediately. We'll try to correct it before shipment, but can't change an address once the package is with the carrier. Extra carrier charges may apply for redirects or re-deliveries.

Risk of Loss

Shipments are sent FOB (free on board) our warehouse. Risk of loss or damage passes to you (or your carrier) as soon as we hand the package to the carrier.

Damaged, Delayed or Missing Packages

If your package arrives damaged:

1. Check the box and contents before signing or accepting it, if you can.
2. Note any visible damage with the carrier and keep all packaging.
3. Take photos of the box and the item.
4. Contact us within 2 business days at [email protected] or 020 8396 6933 so we can help you file a claim.
5. Make a damage claim with the carrier. Because risk passes to you when the carrier takes the package, claims are made with the carrier, and we'll support you through the process.

If your package is late or tracking hasn't updated: wait 24 hours after the expected delivery date, then contact the carrier with your tracking number. If you need help, contact us.

If something is missing: check all tracking numbers first (see "Multiple packages" above). If an item is still missing, contact us with your order number.

If the order doesn't match your purchase order: please tell us within two days of delivery.

We are not responsible for carrier delays, but we will help you work with the carrier.

Canceling or Changing an Order Before It Ships

Call us as soon as possible. We cannot accept cancellations by email, and fees may apply once an order is accepted. See Section 10 of our Terms & Conditions.

Returns

To return or exchange an item, start an RMA (Return Merchandise Authorization) first. See our Warranty page and Terms & Conditions.

Frequently Asked Questions

How fast will my order ship? Most orders ship within 24 hours. Orders placed before 1:00 PM Central Time on a business day are usually processed the same day.

Do you ship on weekends? We don't process or ship orders on weekends or holidays. Orders placed then ship the next business day.

How do I track my order? You'll receive a tracking number by email when your order ships.

Why did I receive only part of my order? Some orders ship in multiple packages. Check each tracking number in your shipping email.

Do you ship internationally? Yes. You're responsible for duties, taxes and customs fees in your country.

Do you ship to APO/FPO addresses? Yes. Confirm carrier and eligible items.

Can I pick up my order? Add details if you offer pickup. Otherwise delete.

Can I use my own carrier account? Add details if you allow it. Otherwise delete.