Terms & Conditions

Using the Site

Who can use it. The Site is not intended for anyone under 13, and we do not knowingly collect information from children under 13.

What you may do. You may browse the Site and buy products for your own use or for resale.

What you may not do. Without our written permission, you may not:

• resell or copy the Site or its content;
• collect or reuse our product listings, titles, descriptions, images or prices;
• use bots, scrapers, data-mining or other automated tools on the Site;
• use the Site for anything unlawful, deceptive or harmful; or
• buy our brand name, trademarks or related keywords to send traffic to a competitor.

If you misuse the Site, we may end your access and take legal action.

Changes to these Terms. We may update these Terms from time to time. Updates take effect when posted, with a new "Last updated" date. Please check this page periodically. Continuing to use the Site or place orders after an update means you accept it. Orders already accepted are governed by the Terms in effect when we accepted them.

Product Information

We work to keep product descriptions, titles, images, prices, compatibility notes and other details accurate. Because we list a large catalog, we cannot promise every listing is complete, current or error-free. Please confirm compatibility and specifications before you buy. Our sales team can help if you're unsure.

Product information is provided for general information and does not mean we endorse any manufacturer, product or reseller. Brand names and logos belong to their owners, and we are not affiliated with them.

If a product or price is listed incorrectly because of a typing, technical or other error, we may refuse or cancel orders for it and correct the listing.

Placing an Order

Order confirmation is not acceptance. When you place an order, you'll receive an order acknowledgement. This is a record of your request, not a contract. A contract is formed only when we accept your order, which we show by shipping it or by confirming acceptance in writing.

We may decline or limit orders. We may accept, refuse, limit or cancel any order for any reason, including product availability, pricing or description errors, credit review or suspected fraud. If we cancel an order you've already paid for, we will refund the amount you paid.

Stock. Some listed items may be out of stock or on backorder. Please check stock details when ordering. If we cannot supply an item, we may cancel that part of your order.

Terms that apply. By ordering, you agree to these Terms. Any conflicting terms in your purchase order or other documents do not apply unless we agree to them in writing.

Prices and Taxes

• Prices are in US dollars.
• Prices do not include sales tax, duties, customs, clearance fees, forwarding charges, or shipping and handling. These are added at checkout or invoiced where applicable.
• International orders: you are responsible for import duties, taxes, customs clearance and local delivery charges in your country.
• Texas sales tax applies to sales to Texas customers. Resellers in Texas must give us a valid resale certificate to avoid sales tax. Without one, tax will be charged.
• Prices can change without notice. The price on your accepted order is the price you pay.

Payment

You can pay in the following ways

Security and fraud. We may ask first-time customers to pay by bank transfer. If our fraud-prevention or insurance team suspects an order is fraudulent, we may cancel it.

Shipping and Delivery

Shipping methods, cut-off times and delivery estimates are described in our Shipping Policy. In summary:

• Most orders ship within 24 hours of placement. Orders placed before 1 PM Central Time are usually processed the same business day.
• Delivery times are estimates. Carrier guarantees, where offered, cover transit time only, not processing time.
• We do not process orders on weekends or holidays.
• We cannot promise delivery times to Hawaii, Alaska, Puerto Rico, Canada, APO/FPO addresses or other international locations.
• If you don't give shipping instructions, we will choose the method we believe suits your order.
• If your delivery is delayed because of you, we may store the products at your risk and expense.
• Drop-ship orders: if you ask us to ship to a third party, both you and the recipient agree to these Terms.

Shipping Charges

Shipping and handling charges are non-refundable except where our Shipping Policy says otherwise (for example, replacement of a defective item). If you return a non-defective item that qualified for free standard shipping, we deduct the original shipping cost from your refund.

Risk of Loss

Unless we state otherwise, shipments are FOB (free on board) our warehouse. This means risk of loss or damage passes to you (or your carrier) as soon as we hand the goods to the carrier.

Damaged, Late or Missing Deliveries

• Inspect on arrival. Check the packaging and contents when your order arrives. If anything looks damaged, note it with the carrier and keep all packaging.
• Contact the carrier. Because risk passes to you at shipment, claims for damage, delay or loss in transit are made with the carrier. Please also contact us within 30 business days so we can help you with the claim.
• Missing items. Check all tracking numbers, as orders can ship in more than one package. If something is still missing, contact shipping support at [email protected] or call us at 020 8396 6933.
• We are not responsible for carrier delays or damage during delivery, but we will help you through the claims process.

Cancelling or Changing an Order

• Once we accept an order, you cannot change or cancel it without written consent.
• To request a change or cancellation, email customer service or sales during business hours. We do not accept cancellation requests by call. If we agree to cancel, replace or change an order, a restocking fee applies: the greater of 25% to 35% of the order value.
• We may cancel an order if a product is unavailable, on backorder, or listed with an error. If we cancel, you'll get a full refund of what you paid.

Returns, Exchanges and Warranty

Returns and exchanges follow our Warranty information and RMA (Return Merchandise Authorization) process:

• You need an RMA number first, for every return, whatever the reason.
• Return window: within 30 days after delivery. Warranty coverage: 30-day warranty period.
• Return items complete with all accessories, manuals, software and warranty materials, in the original packaging.
• Restocking fee: a 35% fee applies if the original packaging is damaged.
• Write the RMA number clearly on the outer box, and don't write directly on the original manufacturer's packaging.
• After we receive and test the item, we will send your replacement or refund [within 10 days of receipt for defective-item exchanges].
• Defective items: we replace defective items. Return shipping is paid by us and we send the replacement at no charge if you cover return shipping.
• If we no longer stock a replacement, we will either send a comparable item or refund the item's current market value. The refund will not exceed the price on your original invoice.
• Report any difference between your purchase order and the goods received within two days of delivery.

Limits on Our Liability

To the fullest extent the law allows:

• Our total liability for any claim relating to an order is limited to the price you paid us for the product in question. This does not include shipping and handling charges, which remain non-refundable.
• We are not liable for indirect, incidental, special or consequential losses, including lost profits, lost data or business interruption.
• Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

Nothing in these Terms limits any rights you have under law that cannot be waived.

Links to Other Websites

Bulk Devices may link to manufacturers, review sites, blogs and partner sites. These links are for your convenience only. We do not control or endorse those sites and are not responsible for their content, products, or privacy practices. Please read their terms and privacy policies. To the extent the law allows, you release Bulk Devices from claims arising from your dealings with linked websites.

You may link to the Site as long as the link is accurate and not misleading, and does not suggest we endorse you. You may not use our logos, or those of our partners, in a link without written permission.

Intellectual Property

Bulk Devices design, text, images, logos and other content are protected by US and international copyright and trademark law. You may not copy, reproduce, modify, sell or exploit them without our written permission. Third-party trademarks belong to their owners.

Prepaid Orders

All orders placed with Bulk Devices must be paid in full before the order is processed or shipped. We accept prepaid payment methods made available at checkout or otherwise approved by Bulk Devices. We do not offer credit terms or payment arrangements that allow customers to receive products before payment is received in full. Bulk Devices reserves the right to delay processing or shipment of an order until payment has been successfully received and verified.

Governing Law and Disputes

These Terms are governed by the laws of the State of Texas and applicable US federal law. Any disputes related to these Terms or your orders will be handled in the appropriate courts in Texas, unless we agree otherwise in writing. Each party will be responsible for its own legal fees and costs unless otherwise required by law.

General

• Entire agreement. These Terms, together with the policies linked above, are the whole agreement between you and Bulk Devices about the brand and your orders.
• Conflicting terms. Terms in your documents that conflict with these do not apply unless we accept them in writing.
• Severability. If part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. If we don't enforce a right immediately, we haven't given it up.
• Acceptance. Using the Site, placing an order, or accepting delivery means you agree to these Terms.