Warranty Policy

Warranty Coverage by Product Condition

Warranty length depends on the condition of the item at time of purchase, as listed on the product page.

The exact condition and applicable warranty term for an item are always stated on that product's listing. Where a manufacturer's original warranty is still active and transferable (see Section 2), that coverage applies in addition to, or in place of, the BulkDevices warranty above.

Manufacturer Warranty vs. BulkDevices Warranty

Some products, particularly new, sealed-box items, are covered by the original manufacturer's warranty (e.g. Dell, HPE, Lenovo, Cisco, Zebra). Where this applies:

• The manufacturer's warranty terms, length, and service process take precedence.
• BulkDevices will direct you to the manufacturer's support channel for claims where applicable.
• Serial numbers and part numbers must remain intact and unaltered for manufacturer warranty claims to be honored.

For refurbished, open-box, or end-of-life (EOL) hardware no longer covered by the manufacturer, the BulkDevices Warranty in Section 1 applies instead.

What Is Covered

Our warranty covers:

• Manufacturing defects present at the time of delivery
• Hardware failure under normal use that is not the result of misuse, accident, or unauthorized modification
• DOA (Dead On Arrival) items — see Section 6
• Parts and components that do not match the specifications listed on the product page

What Is Not Covered

The warranty does not cover:

• Damage caused by improper installation, misuse, negligence, or accident
• Damage from power surges, fire, flood, or other force majeure events
• Cosmetic wear (scratches, scuffs) on refurbished or open-box items that does not affect function
• Products with removed, altered, or illegible serial numbers or asset tags
• Unauthorized repairs, disassembly, or modification by anyone other than BulkDevices or an authorized service provider
• Software, firmware, configuration, or data loss
• Normal wear items where applicable (e.g. consumables, toner, drums, print heads) unless defective on arrival
• Products used outside their intended purpose (e.g. enterprise hardware used in unsupported environments, mining operations, or similar high-load non-standard use)
• Compatibility issues not caused by a product defect (see our compatibility guides before purchasing)

How to Request Warranty Service (RMA Process)

1. Contact us at [insert warranty/support email] or [insert phone number] with your order number, the item's serial/part number, and a description of the issue.
2. Get an RMA number. Our team will review your claim and, if approved, issue a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may be refused or delayed.
3. Package the item securely. Use original or equivalent anti-static packaging for sensitive components (drives, RAM, motherboards, network cards). Damage caused by inadequate packaging during return shipping is not covered.
4. Ship the item to the address provided with your RMA, with the RMA number clearly marked on the outside of the package.
5. Inspection. Once received, our technical team will test and inspect the item to confirm the reported fault.
6. Resolution. Depending on the issue and stock availability, we will repair, replace (with a new or equivalent refurbished unit), or refund the item.

Typical turnaround time: 5-10 business days from receipt of the returned item.

DOA (Dead on Arrival) Items

If an item arrives non-functional:

• Report it within 7 days of delivery.
• DOA items are eligible for a free replacement or full refund, including original shipping costs.
• After the DOA window closes, standard warranty terms (Sections 1–5) apply instead.

Return Shipping Costs

• Confirmed warranty claims: [insert policy, e.g. BulkDevices covers return shipping for confirmed defects within the warranty period / customer covers outbound shipping, BulkDevices covers return shipping of the replacement.]
• DOA claims: BulkDevices covers shipping both ways.
• Claims found not covered under this policy (see Section 4): item will be returned to the customer at their expense, or disposed of at the customer's request.

Extended Warranty Options

Extended warranty coverage may be available on select products, depending on stock availability. If offered, the available warranty options, pricing, and coverage details will be provided on the applicable product page or at checkout.

International Orders

BulkDevices provides a 30-day warranty window from the date of delivery for products covered by our standard warranty. For international or cross-border orders, customers are responsible for any applicable customs duties, taxes, shipping costs, or other fees related to returning a product for warranty service, unless otherwise agreed in writing by BulkDevices.

Limitation of Liability

BulkDevices' liability under this warranty is limited to the repair, replacement, or refund of the defective product. BulkDevices is not liable for indirect, incidental, or consequential damages, including but not limited to data loss, business interruption, or lost profits, to the fullest extent permitted by law.

This warranty is in addition to, and does not affect, any statutory rights you may have under consumer protection law.