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SHIPPING POLICY

For all delivery questions, please contact Customer Support or call at 020 8396 6933. To check the status of your order, please log into your account at our site. Delivery is free of charge for DATA MEDIA orders above £250 (excluding Tax). For Data Media orders below £250, the charge will be the same regardless of value or weight except for orders outside the United Kingdom which have a separate delivery structure.

  • We shall use reasonable endeavors to dispatch Products by the date agreed with the Customer but do not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall use reasonable efforts to contact the Customer and advise of the delay. A Customer who is a Consumer shall be entitled to cancel an order when advised of a delay if the revised delivery date is not acceptable.
  • In the case of a Business Customer, if is unable to deliver the Products within 30 days of the agreed delivery date, the Business Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to in respect of that order to be refunded. To cancel, the Business Customer must send written notice of cancellation after the above date but before delivery of the products or notification from that, the Products are ready for delivery.
  • In the case of Business Customers does not accept liability for shortages or damage to deliveries unless the Business Customer notifies of the shortage or damage in writing within 48 hours of receipt of the delivery. Business Consumers should notify shortages or damage within a reasonable period of becoming aware.
  • Business Customers are required to be able to accept the Products when they are ready for delivery within Normal Working Hours.
  • The Products are at the risk of from the time of their delivery by to the Designated Carrier. If for any reason the Customer will not accept delivery of any of the Products when they are ready for dispatch to the Designated Carrier or is unable to dispatch the Products to the Designated Carrier on time because the Customer has not provided appropriate instructions, documents, or authorizations, risk in the Products will pass to the Customer (including for loss or damage caused by negligence) from the moment of signed proof of delivery, the Products will be deemed to have been delivered, may store the Products until delivery whereupon the Customer will be liable for all related costs and expenses and Condition 4.2 shall apply.
  • Title in the Products does not pass to the Customer until payment is received in full.
  • If the Customer cannot accept delivery, may at its option: (i) store and insure the Products at the Customer's expense and risk or (ii) sell the Products at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or (iii) re-arrange delivery provided that may charge the Customer for the additional delivery costs incurred.
  • The Customer may request proof of delivery, provided that this request is made in writing within 3 months of the date of delivery and shall use reasonable efforts to provide such proof. Thereafter, delivery shall be deemed to have been completed.
  • Upon delivery of the Products, the Customer will be asked to sign a proof of delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery without amendment.
  • Standard delivery: With standard delivery, you receive your complete order within 1 to 2 days, from the point when all the items in your order are in stock.
  • Same Day delivery: With same-day delivery, you receive your order for items that are in stock before the closing of business for all orders placed before 4:00 PM EST.
  • Part Shipping: If you order more than one item, it is possible that they could be on different lead times; and therefore, you could request various deliveries and will be charged for all extra deliveries above the standard.
  • Shipping to Various Locations: Some customers purchase centrally and wish to have various items delivered to various offices; this can be done after the relevant security checks are clear and the added costs covered.
  • Shipment is done via Federal Express or UPS. Once the dispatch of your order is realized, the delivery time is up to 2 days maximum through Federal Express or UPS. reserves the right to select the method of delivery at its sole discretion.
  • Please note that since DHL does not deliver on weekends, your order placed on a Friday will be delivered to you by the following business day provided that your product is in stock at our warehouse.